---
{
  "n": 22,
  "title": "Escalating a ticket",
  "abstract": "",
  "refs": [],
  "seen": [
    "system",
    "agent"
  ],
  "data": {
    "starts_on": "ticket.escalated",
    "system": true,
    "environment": "main",
    "files": {},
    "started_by": "",
    "only_when_idle": false,
    "talks_in": "",
    "lasting": false,
    "unless": {},
    "dispatch": ""
  },
  "created": 1790367500.1562061,
  "updated": 1791235675.109059,
  "deleted": 0.0,
  "completed": 0.0,
  "outcome": "",
  "type": "sequence"
}
---
A ticket was sent back twice. Stop it and let the user decide; the rest of the board runs on.

## Stop it
journal ticket show <ticket n> names its environment, its plan and the board it is on. Stop its agent: journal ticket stop <ticket n>. Tickets that wait on it stay queued.

## Ask the user
Ask on the board with both reasons it was sent back: journal board ask <board n> "<ticket> was sent back twice: <reasons>" --set options='[{"title": "Let me look"}, {"title": "Rewrite the card"}, {"title": "Drop it"}]' --set pick=<the one you would pick>.

## Act on the answer
Let me look: leave it stopped and say so in the chat. Rewrite the card: dispatch the board-filler to revise it, then journal ticket start <ticket n>. Drop it: journal ticket delete <ticket n> --why "<their words>".